At style-nook.com, we try our best to ensure that customers are completely satisfied with their purchases from our website. If for any reason you are not satisfied with your purchase, we offer a hassle-free refund and returns policy.
Refunds:
If you are not completely satisfied with your purchase, you can request a refund within 10 days of receiving your product. To be eligible for a refund, the product must be returned in its original condition, unused and undamaged. Once we receive and inspect the returned product, we will initiate a refund to your original method of payment, excluding shipping cost.
Returns:
If the product you receive is defective or damaged, you can return it to us within 5 days of receiving the product. To initiate a return, please contact our customer service team at e-mail with the details of the issue and we will provide you with a return authorization number. You will be responsible for the shipping cost of returning the product. Once we receive and inspect the returned product, we will replace it or issue a refund, as per your preference.
Exceptions:
The following products are not eligible for a refund or return:
– Products that have been customized or personalized
– Products that have been used or damaged by the customer
We reserve the right to reject any refund or return request that does not comply with our policy.
Exchanges:
Unfortunately, we do not offer direct exchanges. If you wish to exchange a certain product, please return the original product and place a new order for the desired product.
Any questions, please feel free to email us at [email protected].